Exchange policy

Exchange at a glance

1. When can I request an exchange?

You may request an exchange in the following situations:

• You received the wrong size from the size ordered
• You received an incorrect Product
• The Product was damaged during delivery
• The Product has a manufacturing defect
• An item or component included in your order is missing
• You wish to exchange an eligible Product for another available size, subject to stock availability

All exchange requests are subject to verification and the conditions mentioned below.

2. Exchange request window

Exchange requests must be raised within 7 calendar days from the date your order is delivered.

Requests submitted after the 7-day period may not be accepted.

3. Product condition

To qualify for an exchange, the Product must:

• Be unused and unworn
• Be unwashed
• Be unaltered
• Have all original tags attached
• Be returned in its original condition
• Include the original packaging, wherever applicable

Products showing signs of use, washing, alteration, damage caused after delivery, stains, odour or removal of original tags may not be accepted for exchange.

4. Items not eligible for exchange

Exchange may not be available for:

• Products that have been used or washed
• Altered or customised Products
• Products without original tags
• Products damaged after delivery by the Customer
• Final-sale or non-exchangeable Products where clearly stated on the Product page
• Products returned outside the applicable exchange period

Any exclusions will be clearly communicated wherever applicable.

5. Size exchanges

If you ordered the correct Product but would like a different size, you may request a size exchange within the applicable 7-day exchange period.

Size exchanges are subject to availability.

If the requested size is unavailable, our support team will inform you of the available options.

Please refer to the 21C Size Guide before placing an order to help select the most suitable size.

6. Doorstep pickup

For eligible domestic exchange requests, 21C may arrange a doorstep pickup through our courier partners.

Once your exchange request is approved:

1. Our team will confirm your request.
2. Applicable exchange charges, if any, will be communicated to you.
3. Pickup will normally be scheduled within 1–2 business days, subject to courier availability.
4. The courier partner will collect the Product from the address provided.
5. The returned Product will be verified before the replacement is processed.

Doorstep pickup availability depends on courier serviceability at your location.

If reverse pickup is unavailable in your area, our team will contact you with an alternative process.

7. Exchange charges

For exchanges requested due to size preference, fit preference or other Customer-requested reasons, a pickup and reshipping fee may apply.

The exact applicable charge will be communicated before the exchange is confirmed.

If the mistake is from our side

There will be no pickup or reshipping charge if:

• We sent the wrong Product
• We sent the wrong size compared with your confirmed order
• The Product arrived damaged
• The Product has a verified manufacturing defect
• An item included in your order was missing

After verification, eligible replacements in these circumstances will be processed without additional exchange shipping charges.

8. Damaged, defective or incorrect products

If you receive a damaged, defective or incorrect Product, please contact us within 7 days of delivery.

To help us verify the issue quickly, please provide:

• Your order number
• Registered mobile number
• Clear photographs of the Product
• Clear photographs of the Product tag
• Photographs of the outer packaging, where relevant
• A short description of the issue

We may request additional photographs or information where reasonably necessary to verify the claim.

9. How to request an exchange

You can request an exchange by contacting our support team through WhatsApp or email.

Please share your order number and reason for exchange.

1. Step 1

   Contact us with your order details and, where relevant, Product photographs.

2. Step 2

   Our team will review your request and confirm eligibility.

3. Step 3

   We will inform you of any applicable pickup and reshipping charges.

4. Step 4

   Once confirmed, doorstep pickup will be arranged where available.

5. Step 5

   After the returned Product passes our quality check, the replacement will be processed.

10. Replacement timeline

After the returned Product is received and approved through our quality-check process, the replacement order will normally be processed within 5–7 business days.

Delivery times may vary depending on:

• Customer location
• Product availability
• Courier serviceability
• Public holidays
• Sale periods
• Weather or transportation disruptions
• Other circumstances beyond our reasonable control

Tracking information will be shared once the replacement Product has been dispatched, where available.

11. Replacement product availability

All exchanges are subject to stock availability.

If the requested replacement size, colour or Product is unavailable, our team will contact you regarding the available options.

We cannot guarantee that a particular size or Product will remain available while an exchange request is being processed.

12. Refund policy

21C primarily follows an exchange-based policy and does not ordinarily provide refunds for change-of-mind, size or fit-related exchange requests.

Where a refund, reversal or other remedy is required under applicable law or becomes necessary because we are unable to fulfil an eligible order or replacement, the matter will be handled accordingly.

Any separate refund terms displayed on the Website will also apply where relevant.

13. Quality check

All returned Products are subject to a quality inspection before the exchange is approved.

If the Product does not meet the eligibility requirements stated in this policy, the exchange may be declined.

Where an exchange is declined after inspection, our customer support team will communicate the reason and the available next steps.

14. Domestic orders

Doorstep exchange pickup under this policy is currently applicable to eligible orders within India, subject to courier serviceability.

For any order placed from or delivered outside India, please contact our support team regarding available assistance.

15. Contact us

For exchange requests or questions regarding your order, contact:

21C – Bhairavi Apparels

WhatsApp / Phone: +91 73059 44617

Email: bhairaviapparels2023@gmail.com

Customer Support Hours: Monday to Saturday 9:30 AM – 5:00 PM IST

Address: Bhairavi Apparels Bhairavi Towers, 678/13, Erode Main Rd, Perundurai, Tamil Nadu – 638052, India

Website: www.21c.co.in

16. Policy updates

21C may update this Exchange Policy from time to time to reflect changes in our operations, courier arrangements, Website functionality or applicable requirements.

Any updated version will be published on the Website with a revised Last Updated date.

This Exchange Policy applies only to purchases made through www.21c.co.in.

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